Customer Support Representative

Job Description:

Zidello is looking for a dedicated and experienced Customer Support Representative (CSR) to join our growing team. The ideal candidate should have a strong understanding of CSR operations and be comfortable handling customer interactions in a fast-paced e-commerce environment.

Key Responsibilities:

• Managing and responding to customer chats in a timely and professional manner
• Handling order fulfillment and coordinating support for fulfilled orders
• Assisting customers with inquiries, order status, and basic issue resolution
• Maintaining accurate records related to customer communication and orders
• Ensuring a smooth and positive customer experience while representing the brand

Requirements & Qualifications:

• Prior experience in a Customer Support / CSR role
• Strong knowledge of CSR workflows and e-commerce operations
• Computer literate with good command of basic systems and tools
• Good communication skills (written and verbal)
• Ability to handle responsibility and work independently

How to Apply:

Interested candidates are requested to send their CV to "zidelloecom@gmail.com" with a subject line of "CSR Application".

Job Type: Full-time

Job Type: Full-time

Application Question(s):

• What is your current residential location (area and city)?
• Do you have prior experience relevant to this role?
• What is your current salary package?
• Are you available for an interview within the next 7 days?

Work Location: In person