Customer Support Representative

Who are we?

• Managing large amounts of inbound and outbound calls in a timely manner.
  
• Following call center “scripts” when handling different topics.
  
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
  
• Keep records of all conversations in our call center database in a comprehensible way.
  
• Call center agents will obtain client information by answering telephone calls; verifying information.
  
• Determines eligibility by comparing client information to requirements.
  
• Informs clients by explaining procedures; answering questions; providing information.
  
• Redirect calls to Managers and Other teams

Requirements

• Previous call center experience handling high call volumes is required.
  
• Experience in insurance-related customer service is a plus.
  
• Strong verbal and written communication skills with a professional phone manner.
  
• Ability to multitask and manage time effectively in a fast-paced environment.
  
• Proficiency in Microsoft Office and CRM software.
  
• Bilingual candidates are encouraged to apply.