Customer Support Representative

PKR 45,000 – 60,000 | Night Shift (Multiple Options) | 14-Year US Principal | Gulistan-e-Johar, Block 14

Stop looking for a "campaign" and start a career with a Principal. ABS International has operated its own US business units since 2012. We are not an agency; we own the accounts and the operations. This is why we have zero missed salary dates in over 14 years.

We are adding to our US-facing customer operations team and seeking professional communicators to represent our brands to a global audience.

The Opportunity:

• Shift Flexibility: Fixed night shifts available (6 PM – 2 AM or 10 PM – 6 AM).
• Financial Stability: Attractive base salary + performance-linked bonuses.
• Career Growth: Annual increment based on performance
• Environment: Professional, corporate office culture in Block 14, Johar.

What You Will Do:

• Resolve international client inquiries via professional verbal and written communication.
• Maintain accurate records in our CRM while meeting service quality KPIs.
• Build rapport with North American and European customers.

Requirements:

• Six months or more of US-facing customer service or international call center experience.
• Exceptional English fluency (verbal and written).
• Reliable commute to Gulistan-e-Johar for night shift operations.
• Strong problem-solving skills and CRM familiarity.

Join the stable side of the industry. Apply today.

Job Type: Full-time

Pay: Rs45,000.00 - Rs60,000.00 per month

Application Question(s):

• Do you have 1+ years of experience in an International Customer Support or BPO role?
• Which shift are you available to work on-site in Gulistan-e-Johar?

A) Shift A: 06:00 PM – 02:00 AM

B) Shift B: 10:00 PM – 06:00 AM

C) Both / Either Shift

D) Neither (I need day/evening shifts) ->

Work Location: In person