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Customer Support Representative

Chic Soul is seeking a Part-Time Customer Support Representative with open availability. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can confidently navigate multiple systems and social platforms.

Hours of Operation
Monday–Saturday: 8 AM – 8 PM CST
Sunday: 8 AM – 9 PM CST

Position Type
Part-Time — Open availability required (including weekends)

Responsibilities

  • Assist customers via chat, email, phone, text, and social media
  • Navigate Facebook, Instagram, and TikTok confidently
  • Maintain chat response times under 1 minute
  • Answer incoming calls and assist with orders and questions
  • Navigate multiple systems to resolve customer issues
  • Log customer issues and resolutions in spreadsheets
  • Communicate with shipping/receiving for special requests
  • Review product catalog and provide recommendations to customers
  • Deliver friendly, first-class customer service

Requirements

  • Prior customer service experience required
  • Strong typing skills for a fast-paced environment
  • Comfortable using Facebook, Instagram, and TikTok
  • Ability to multitask across multiple systems
  • Open availability within business hours, including weekends
  • Strong written and verbal communication skills
  • Experience with the online shopping process

Qualities We're Looking For

  • Compassionate, customer-focused attitude
  • Strong communicator and problem-solver
  • Professional conflict resolution skills
  • Detail-oriented and accurate
  • Quick learner with technology
  • Receptive to feedback and coaching

Pay: $10.00 - $11.00 per hour

Work Location: Hybrid remote in Opelika, AL 36801

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