Customer Support Representative

Chic Soul is seeking a Part-Time Customer Support Representative with open availability. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can confidently navigate multiple systems and social platforms.

Hours of Operation
Monday–Saturday: 8 AM – 8 PM CST
Sunday: 8 AM – 9 PM CST

Position Type
Part-Time — Open availability required (including weekends)

Responsibilities

• Assist customers via chat, email, phone, text, and social media
• Navigate Facebook, Instagram, and TikTok confidently
• Maintain chat response times under 1 minute
• Answer incoming calls and assist with orders and questions
• Navigate multiple systems to resolve customer issues
• Log customer issues and resolutions in spreadsheets
• Communicate with shipping/receiving for special requests
• Review product catalog and provide recommendations to customers
• Deliver friendly, first-class customer service

Requirements

• Prior customer service experience required
• Strong typing skills for a fast-paced environment
• Comfortable using Facebook, Instagram, and TikTok
• Ability to multitask across multiple systems
• Open availability within business hours, including weekends
• Strong written and verbal communication skills
• Experience with the online shopping process

Qualities We're Looking For

• Compassionate, customer-focused attitude
• Strong communicator and problem-solver
• Professional conflict resolution skills
• Detail-oriented and accurate
• Quick learner with technology
• Receptive to feedback and coaching

Pay: $10.00 - $11.00 per hour

Work Location: Hybrid remote in Opelika, AL 36801