Customer Support Representative (CSR)

Job Title: Customer Service Representative (Urdu | Healthcare Call Center)
Company: SehatYab
Job Type: Full-Time
Location: In-office (DHA 1 - Rawalpindi)
Shift: Morning (10am to 6pm) or Evening (5pm to 1am) - Rotational Shifts

Job Description

Key Responsibilities:

• Handle inbound patient queries and appointment requests in Urdu/English
• Provide empathetic and solution-focused customer support
• Convert leads into scheduled appointments using persuasive communication
• Collaborate with internal teams for seamless service delivery

Requirements:

• Experience in an call center (preferably inbound and local)
• Proven ability to manage emotional/difficult situations with calm professionalism
• Basic computer skills and familiarity with CRM and live chat systems
• Graduation is a must

About SehatYab:
SehatYab is a digital mental health platform committed to providing accessible, affordable, and stigma-free care across Pakistan. Join us in shaping the future of compassionate healthcare.

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Customer Support: 4 years (Required)

Location:

• Rawalpindi (Required)

Work Location: In person