Customer Support Representative (CSR)

CSR ( 1 -2 Years experience)

US Timings

Job description:

Role Overview

• Provide excellent customer service by answering inbound calls and responding to customer inquiries and concerns via email, chat, or social media.
• Identify and escalate priority issues and provide timely resolutions to customer complaints and technical problems.
• Build rapport and establish positive relationships with customers by actively listening to their needs and offering relevant solutions or recommendations.
• Accurately document customer interactions and maintain up-to-date customer information in the CRM system.
• Collaborate with cross-functional teams to ensure a smooth customer experience and contribute to process improvement initiatives.
• Meet or exceed individual and team performance metrics, including call handle time, first call resolution, customer satisfaction, and quality assurance scores.
• Continuously develop product knowledge and stay up-to-date with industry trends and best practices.
• Adhere to company policies and procedures, including privacy and security protocols, and comply with regulatory requirements and standards.
• Work in a fast-paced, dynamic environment and maintain a positive attitude and professional demeanor at all times.
• Comfortable working onsite in US time zone

Competitive Salary: A competitive compensation package based on experience and skills.
Growth Opportunities: Opportunities for professional growth and development.
Work Environment: A collaborative and inclusive work environment.

Job Type: Full-time

Pay: Rs60,000.00 - Rs110,000.00 per month

Application Question(s):

• The position is Onsite and timings are US Timings . Would you be willing for it?
• Please share your resume at hiring form link: https://tinyurl.com/CSRTTHire

Experience:

• CSR: 1 year (Required)

Location:

• Islamabad (Required)

Work Location: In person