Customer Support Representative required for UK based Taxi Companies

Job Title: Customer Support Representative (ON-SITE JOB)

Job Description: We are a leading inbound contact centre working with taxi companies across the UK. We are looking for motivated and customer-oriented individuals to join our team as Inbound Contact Centre Representatives.

Responsibilities:

• Handle inbound calls and inquiries from taxi customers and drivers
• Assist with booking and dispatching taxi services
• Provide exceptional customer service and support
• Handle and resolve customer complaints and concerns
• Maintain accurate and up-to-date records of customer interactions
• Follow company policies and procedures for quality assurance and compliance

Requirements:

• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Ability to work flexible hours, including weekends and holidays
• Experience in a customer service or call centre role preferred
• Knowledge of the taxi industry or transportation logistics a plus
• Its an office based job and work from home will NOT be considered

Office Location: Phase 6, Bahria Town, Islamabad

We offer a competitive salary, comprehensive training, and opportunities for career advancement. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we want to hear from you.

To apply, please submit your resume.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Rs50,000.00 - Rs100,000.00 per month

Application Question(s):

• Minimum 1 year contract

Experience:

• Call Centre: 1 year (Required)

Language:

• Fluent English (Required)