Customer Support Specialist

A Houston, Texas, USA based Logistics company is in need for Customer Support Associates to work from our office in Kolkata and deal with its hiring program .

As a Customer Support Associate (Voice), you will be responsible to deliver the following responsibilities:

• Initiate outbound calls to potential and shortlisted Candidates for Hiring
• Handle inbound calls with utmost professionalism adhering to the call etiquettes of the highest order
• Niche out sublime negotiation skills assertively
• Work on Job Boards
• Manage listings on Job Portals
• Initiate follow up phone calls & engage in chats and emails in accordance with effective strategical norms applicable with candidates across different stages of Hiring
• Maintain Daily MIS reports

Requisites :

• A minimum of 2 years of international BPO related voice process experience is a pre-requisite
• A prior exposure in overseas voice-based non-technical recruitment is an advantage
• Excellent command over verbal and written English is a necessity. One should possess top-notch neutral accent conducive to communicate effectively with a native English speaker
• Should be at ease at managing work-related pressure
• Basic computer skills
• Must be willing to start immediately

Benefits :

• Highly competitive Pay Structure
• Health Insurance (with options to add Parents and dependents)
• Paid Training

Work Schedule :

• 5 days/week (Monday through Friday). It's strictly WORK FROM OFFICE.
• One needs to work in night shift.

Transport Facility :

• Drop facility is available within the transport boundary

Job Location : Kolkata

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• What makes you feel that it is the right job for you?
• Do you have excellent command over English with neutral accent?

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Inbound voice: 1 year (Required)
• Outbound voice: 1 year (Preferred)
• International BPO related voice process: 2 years (Required)

Language:

• English (Required)

Location:

• Kolkata, West Bengal (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person