Customer Support Specialist

Walk-in Drive – Associate / Senior Associate – Helpdesk

📅 Date: 29th Sept 2025 – 1st Oct 2025

⏰ Time: 11:00 AM – 6:00 PM

📍 Venue: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021

👤 Contact Person: Anuradha Dhal

Job Overview

We are hiring for Associate / Senior Associate – Helpdesk to support our SaaS Mobility product. The role is based in Pune with 24x7 rotational shifts (including nights & weekends).

Key Responsibilities

• Provide customer support via calls, chats, and emails.
• Manage tickets, track escalations, and ensure resolution within SLAs.
• Collaborate with cross-functional teams and telecom carriers for issue resolution.
• Deliver professional communication while assisting clients globally.

Requirements

• Excellent communication skills in English (written & verbal).
• Strong problem-solving and troubleshooting abilities.
• Patience and customer-first mindset.
• Prior experience in helpdesk / technical support preferred.
• Multilingual candidates (Spanish, Portuguese, French, German, Polish) encouraged to apply.
• Willingness to work in rotational shifts (including nights & weekends).

👉 Join us to be part of a global support team and grow your career in mobility SaaS operations!