Customer Support Specialist

Job Title: Customer Support Specialist
Location: Remote
Job Type: Full-time
Shift Timings - 6:30pm to 3:30 am

About Medal Equipment

Medal Equipment is a leading provider of high-quality, reliable, and innovative commercial kitchen equipment, serving clients across the hospitality and foodservice industries. With decades of experience, we specialize in helping hotels, restaurants, and catering businesses (HORECA) access world-class kitchen solutions designed for performance, durability, and efficiency. As we expand our footprint in the North American market.

About the Role

We are looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for providing excellent customer service, resolving client issues efficiently, and ensuring a seamless post-purchase experience. You’ll serve as the bridge between our customers and internal teams to maintain high satisfaction and loyalty.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.
• Provide accurate product and service information to customers.
• Handle order-related queries, shipment tracking, returns, and complaints professionally.
• Coordinate with operations, logistics, and sales teams to ensure timely issue resolution.
• Maintain records of customer interactions and transactions in the CRM system.
• Identify recurring issues and share feedback to improve processes and customer experience.
• Follow up to ensure all customer concerns are addressed to satisfaction.
• Ensure compliance with company service standards and communication policies.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field.
• 2+ years of experience in customer service or client support (B2B or e-commerce preferred).
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in CRM tools, MS Office, and ticketing systems.
• Ability to work independently and collaboratively across teams.

Preferred Skills

• Experience working with international clients (especially in the US market).
• Familiarity with order fulfilment, returns, and after-sales processes.
• Empathetic communicator with a customer-first mindset.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Work from home

Work Location: Remote