Customer Support Specialist

Customer Support Specialist

Overview

Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.

The Job in a Nutshell

As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times.

Responsibilities

• Handle and provide accurate answers for client inquiries
• Escalate and follow up with concerned teams as needed until case resolution
• Document communication logs into our CRM and ticketing systems with accuracy
• Train clients on using Foodics products via multiple virtual channels
• Report daily events to team leaders and highlight areas needing attention

Qualifications

• Bachelor's degree in any major (preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in English, especially verbal communication (must)
• Excellent typing skills (must)
• Comfortable and skilled in delivering training (preferred)
• Willing to work hard and autonomously to handle customer cases until resolution
• Strong communication and problem-solving abilities
• Comfortable performing routine tasks while maintaining quality standards

What We Offer You

• Highly competitive compensation packages, including bonuses and the potential for shares
• Regular training and an annual learning stipend to grow professionally
• Join a team of professionals from over 30 nationalities working in 14 countries
• Autonomy, mentoring, and challenging goals that create opportunities for you and the company