Customer Support Specialist

We are looking for the Customer support executive who will re responsible for the following :

Processes new customer leads as necessary.

Answers phone calls from customers and deals with problems as they arise.

Takes Customer information and enter into our CRM.
Follows up with customers to make sure that they are satisfied with a particular product.
Makes sure that sales persons are on track with sales goals
Provides any necessary data or reports to the sales team.
Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.
Arranges appointments with clients.
Acknowledges customers by responding to emails, texts, and phone calls.
Deals with any customer complaints and resolves the issue as necessary.

Job Types: Full-time, Permanent

Education:

• Bachelor's (Required)

Experience:

• Customer Support / related: 2 years (Preferred)

Language:

• Tagalog / Nepalese (Required)