Customer Support Specialist - (Dutch Speaker)

Job Title: Customer Support Specialist – Dutch

Location: 6th of October City, Giza, Egypt
Work Type: On-site
Employment Type: Full-time

Job Summary

We are looking for a Customer Support Specialist - Dutch Speaker to join our on-site customer service team in 6th of October City. The ideal candidate will provide high-quality support to Dutch-speaking customers through calls, emails, and live chat while ensuring excellent customer satisfaction and issue resolution.

Key Responsibilities

• Handle incoming customer inquiries in Dutch language via phone, email, and chat
• Provide accurate information regarding products, services, and policies
• Resolve customer complaints efficiently and professionally
• Document all customer interactions in the CRM system
• Escalate complex issues to the appropriate department when necessary
• Maintain a high level of customer satisfaction and service quality
• Follow company procedures, KPIs, and quality standards

Requirements

• Dutch language level: B2 or above (spoken and written)
• Good command of English (for internal communication)
• Previous experience in customer service or call center is an advantage
• Strong communication and problem-solving skills
• Ability to work on-site in 6th of October City
• Good computer skills and ability to use CRM systems
• Customer-oriented mindset and professional attitude

Preferred Skills

• Experience in international customer support
• Ability to multitask and work under pressure
• Basic technical troubleshooting skills
• Team-player attitude

What We Offer

• Competitive salary package
• Stable on-site work environment
• Professional training and onboarding
• Career growth opportunities
• Friendly and supportive team culture

Job Type: Full-time

Pay: E£35,000.00 - E£45,000.00 per month