Banking Customer Service Specialist

Concentrix is seeking a dedicated and professional Customer Service Representative to join our dynamic team. This is a fantastic opportunity for a motivated individual with a passion for helping others to grow their career in the banking industry.

Summary

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and live chat.
• Provide accurate information about our products and services.
• Troubleshoot and resolve customer issues efficiently.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure customer needs are met.
• Adhere to all company policies and procedures.

Qualifications

• Proven experience of at least 6 months in a customer service role.
• University graduate.
• English proficiency at a B2 level or higher.
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to multitask.
• A positive attitude and a commitment to customer satisfaction.

If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.

Job Type: Full-time

Pay: Up to E£21,800.00 per month

Application Question(s):

• If accepted, will you be ready to start on the 26th of January?
• Have you graduated from university?
• The location is in Smart Village, October city. Will you be able to attend on-site? (transportation is provided)
• Do you have at least 6 months of experience in customer service/sales?
• Are you flexible with rotational and night/overnight shifts? (Transportation is provided)
• Is your English level at least B2? It is mandatory in order to pass the company's English assessment.