Customer Support Specialist - English and Arabic Speaker

• Working with all stakeholders to establish quality service requirements in the clinic.
• Highlight weaknesses and give advice on improvements to patient service
• Identifying customer requirements and ensuring that steps are taken so that they are met.
• Monitoring performance by gathering relevant data and producing statistical reports.
• Preparing documents such as customer feedback and complaints.
• Prepare and maintain accurate records, files, and reports within his/her managerial capacity.
• Organize and work independently on multiple assigned tasks/projects and complete assignments within specified deadlines.
• Co-ordinate services with call centre and give recommendations for improvements
• Communicate effectively verbally and in writing to all levels of staff and management.
• Meet with staff and managers for the purpose of planning and directing activities, explaining and implementing decisions, and resolving significant issues involving quality of service and care.
• Work with Head of Department and other stakeholders on matters involving benefits and employee welfare.
• Perform other duties as assigned by the Head of Department.

Job Types: Full-time, Permanent