Customers Relations Manager

Follow up on customer complaints received through MCI and submit periodic reports.

Ensure all company locations respond effectively and within the specified time.

Close complaints in the CRM system after resolving them with concerned parties.

Provide the company with immediate updates regarding MCI regulations.

Ensure implementation of MCI regulations and updated laws across all company locations through periodic visits coordinated with head office management.

Represent the company before MCI and provide required assistance, explanations, and instructions.

Coordinate with Legal Affairs by submitting all complaint-related documents without interfering in legal procedures such as investigations or court representation.

Submit analytical reports on MCI customer complaints to management.

Submit product recall announcements when required.

Prepare and submit monthly achievement percentage reports related to MCI summons.

Provide concerned departments with required customer complaint statements through MCI e-services within the specified timeframe.

Submit escalation and communication reports to concerned authorities and branches via email.

Train and guide Complaints Coordinators.