Customs Clearance Specialist ( Airport Operations )

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

We celebrate versatile and self-driven candidates. We need you to be obsessed with customer engagement and be a force of evolution to make us better every day. Our culture is all about speed and care.

Role Summary: The Customs Clearance Specialist is responsible for handling all customs-related processes for local and international shipments in the UAE. This includes preparing and submitting accurate documentation, coordinating with UAE customs authorities (such as Dubai Customs, Abu Dhabi Customs, and free zone customs), and working with freight forwarders to ensure timely clearance of goods.

The role helps prevent delays by making sure all paperwork meets UAE customs and trade requirements. The specialist also stays up to date with local laws, GCC customs rules, and VAT regulations to keep the company compliant and avoid fines or issues.

Responsibilities include but not limited to:

Customs Documentation: Prepare and process all customs documentation, including import/export declarations, commercial invoices, bills of lading, certificates of origin, and other relevant paperwork.

Compliance: Ensure compliance with all applicable customs laws, regulations, and trade agreements, as well as company policies.

Customs Clearance Process: Submit customs declarations to customs authorities and ensure timely clearance of goods to avoid delays or fines.

Liaison with Customs Authorities: Act as the primary point of contact between customs authorities, shipping companies, and the company to resolve any customs issues or discrepancies.

Tariff Classification & Duties: Calculate and verify customs duties, tariffs, and taxes, ensuring accuracy and minimizing costs.

Record Keeping: Maintain accurate and up-to-date records of all customs documents and transactions.

Problem Resolution: Address and resolve any issues or delays related to customs clearance, including working with customs brokers or third-party service providers.

Consultation & Advice: Provide guidance to internal teams or clients regarding import/export regulations, classification of goods, and documentation requirements.

Risk Management: Identify potential risks in the customs clearance process, such as non-compliance or delays, and take proactive measures to mitigate these risks.

Requirements

Requirements

Your Qualifications

• Bachelor’s degree preferably in logistics and supply chain management
• Minimum 4 years of Customs Clearance or Cross Border experience required.
Experience in or exposure to logistics and ecommerce, preferred.

Your Proficiencies

• Team Player, strong interpersonal skills.
• Work well under pressure in a fast-paced and professional environment.
• Strong analytical and technical skills
• Knowledge in strategic planning
• Flexibility and willingness to do physical work and rotational shifts