D365 ERP F&O Functional Resource

About PwC:

PwC is a global leader in professional services, dedicated to helping organizations create lasting value. We focus on delivering high-quality, results-oriented solutions.

Job Description:

We are seeking a highly experienced D365 ERP F&O Functional Resource to join our team.

Key accountabilities and Responsibilities

•Microsoft Dynamics 365 Finance and Operations (D365 F&O) Functional consultant.

•Microsoft Dynamics 365 Finance and Operations (D365 F&O) module user support and user training.

•As a D365 F&O functional consultant, you will work closely with both PM and Vendor to define requirements, perform fit gap analysis, define, and document business processes, and train and support business users.

•You will be working with our business users’ team and stakeholders to achieve business objectives through innovative solutions that align people, processes, and technology in F&O project implementations.

Responsibilities:

•Resource will be reporting to PM and will be responsible to execute any tasks given by PM.

•Support to internal and external users for all IT application. Primarily for Microsoft D-365 ERP

•Resource should be capable of doing Techno-functional tasks for mainly Finance and Procurement modules additional HR modules added advantage.

•Resources should be working from 8:00am to 4:00pm, Qatar time or shift given by IT manager.

•Provide onsite English techno functional support to users - internal and external.

•Utilize ticketing system.

•Create ticket in case user report by Email/Walk-in.

•Update detailed resolution for each ticket.

•Update root cause for each ticket

•Build the needed Knowledgebases.

•Implement minor changes in the system.

•Need to work closely with IT team & business team.

•Eliminate repeated incidents resulting from any customization by applying appropriate bug fixes/enhancement to the application.

Proactively detects and resolves incidents and problems

•Simplify the management of the underlying heterogeneous IT environment.

•Setup knowledge base for frequently asked questions.

•Interact with Technology Vendor and Level 3 Support team for providing necessary problem details.

•Quality testing, Integration testing and deployment for tickets closed by L3.

•Ensure that Support Services are delivered in a consistent and secure manner.

•Conduct causes analysis for the repeated incident to prevent it from recurring.

•Control changes in the production environment to minimize the impact on the IT services.

•Achieve complete Configuration Management Database for in scope services.

•Support in performing capacity management of the underlying environment for in scope services.

•Provide end-user training and end-user support throughout the implementation.

•Utilize ERP implementation standards and tools/documents.

•Participating in and lead workshops uncovering requirements to efficiently implement D365 F&O

•Work collaboratively with a team encompassing many different backgrounds and experience levels.

•Manage and document business and system processes making use of Microsoft cloud-based tools including Lifecycle Services and Azure Dev Ops

•Ability to learn and stay current with Microsoft technology to enhance the client experience with new and upcoming features.

•Provide daily user support and troubleshooting of issues.

•Must be able to QA test, implementation work & development work and to ensure business requirements are met.

•Create and develop design specifications including gap/fit analysis documentation.

•If required design, test, and implement customizations.

•Configure Dynamics 365 environment to meet client requirements.

Basic qualifications:

•At least 1 full life cycle successful implementation of Dynamics 365 for Finance and Operations

•2 or more years of successful Dynamics 365 for Finance and Operations implementation experience and ability to demonstrate a strong working knowledge of ERP systems and implementation processes.

•Total Minimum 4+ years of implementation experience using Microsoft D365 F&O and / or previous versions of Dynamics AX.

•Experience working within medium to large public enterprises.

•Worked on Agile development methodologies or having knowledge.

•Understanding of multiple ERP - Procurement and Finance Modules

•Accounts Receivable (AR), Accounts Payable (AP), General Leger (GL), Procure to Pay, Procurement and Sourcing, Business Intelligence and Reporting, Project Management and Accounting, Inventory,

•Desire to learn, grow, and exceed internal and client expectations.

Preferred qualifications:

•Bachelor's or master’s degree in accounting, Business / Computer Science / Information Systems / Engineering

•Minimum of two Microsoft Finance & Procurement D365 F&O certifications (Not Mandatory)

•Demonstrate ability to take initiative and contribute to the various teams to improve methodology.

•At least 4-6 years of experience D365