Dark Store / Q-Commerce Supervisor

The Dark Store / Q-Commerce Supervisor will oversee daily operations to ensure accurate inventory management, seamless order processing, and rapid fulfillment within the 15-minute SLA. The role requires hands-on leadership, strong operational discipline, and the ability to perform under high-pressure, time-sensitive conditions.

Key Responsibilities

• Supervise daily dark store operations to ensure accurate and timely 15-minute order fulfillment.
• Manage and motivate store teams including pickers and packers to achieve productivity and quality targets.
• Monitor live order flow, stock levels, and system updates via WMS/OMS platforms.
• Coordinate with internal operations teams to prevent or resolve service delays.
• Ensure strict adherence to hygiene, quality, and safety standards across all areas.
• Track and report performance KPIs such as fulfillment accuracy, turnaround time, and SLA compliance.
• Identify and implement process improvements to optimize speed and efficiency.
• Oversee shift planning, attendance, and resource allocation according to order demand.
• Support peak operations, special promotions, and new product launches.