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Job Summary
Provides ongoing monitoring of key quality metrics and outcomes data. Develops and implements quarterly training for providers and staff as it relates to changes or updates to quality metrics. Provides ongoing support to providers and staff based on provider-specific data and outcomes. Utilizes Epic and other designated software to streamline reporting and benchmarking. Supports quality initiatives and develops routine communication on quality metrics and outcomes data throughout the Shannon system. Utilizes quality metric data available to identify areas of opportunity to close care gaps and develop processes for improvement.
Supervises the Following Positions
Positions: N/A
Physical Requirements
Visual and Hearing Requirements
Working Conditions
Primarily Works in a well-lighted and air-conditioned environment with period of heavy workload and stress. This role may include working in less-than-ideal home conditions, which can include exposure to extreme temperatures and environments that may not meet typical cleanliness standards such as clutter, unkept surfaces, and homes with pets. Works in various conditions.
Performance: Essential Functions
Decision Making: Ability to make decisions and takes appropriate action based on the information they have. Recognizes own limitations and consults with the supervisor, manager, or team member when appropriate.
Time Management: Works efficiently and manages duties to ensure that tasks are completed with accuracy and within the scheduled shift or reasonable amount of time.
Quality & Quantity: Demonstrates accurate, knowledge and skill to carry out job duties. Follows departmental work policies and procedures. Speed and consistency of output and time utilization of job duties.
Computer Knowledge & Electronic Equipment Use: Demonstrates ability to consistently utilize electronic equipment and online computer programs to perform job duties, including electronic documentation, and order entry.
Resource Utilization: Consistently utilizes and maintains supplies and equipment to minimize lost charges and unnecessary equipment repair-replacement.
Confidentiality: Adheres to established policies on privacy and security requirements for compliance with the Health Insurance Portability and Accountability Act (HIPAA), as applicable by Shannon Policy.
Performance: Position Specific Essential Functions
Qualifications
Education
Experience:
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