Data & Analytics Technical Services Specialist

JOB PURPOSE

We are looking for a Data & Analytics Technical Services Analyst to support the design, development, maintenance, and optimization of data and analytics platforms by providing technical expertise in data integration, data quality, and analytics infrastructure. The role ensures reliable, secure, and efficient delivery of data analytics services that enable business intelligence, reporting, and advanced analytics capabilities across the organization. This position serves as a key technical resource, working closely with data engineers, analysts, and business users to troubleshoot issues, implement solutions, and ensure alignment with data governance and IT standards.

JOB REQUIREMENTS

Key Performance Areas

End-to-End BI Implementation

• Lead the full lifecycle of Business Intelligence system implementation from planning and requirement gathering to deployment and post-go-live support across the EMENAC region.
• Ensure alignment of BI solutions with regional and global data strategies, incorporating scalability, reusability, and long-term support considerations.

Requirements Gathering & Analysis

• Conduct detailed workshops with business stakeholders to capture, analyse, and validate functional and non-functional requirements.
• Document current-state and future-state business processes, identifying gaps and opportunities for improvement to inform solution design.

Ownership of BI/BA Activities

• Lead and manage the entire process of translating business needs into BI solutions through functional specifications and solution mapping, ensuring alignment with enterprise architecture and business requirements.
• Independently oversee all BI/BA activities across the project lifecycle, ensuring successful delivery within scope, time, and quality expectations, while minimizing the need for supervision.
• Ensure seamless integration of BI solutions by collaborating with business stakeholders and technical teams, addressing both functional and non-functional requirements throughout the process.
• Provide expert guidance to the team on BI/BA best practices, ensuring consistent, high-quality output in all project phases.

Documentation, Solution design & Recommendation

• Define, document, and validate business KPIs, analytics requirements, reports, and dashboards to support informed decision-making, ensuring alignment with user needs and business objectives.
• Prepare and maintain comprehensive business and functional requirement documentation, obtaining formal sign-off from stakeholders to ensure clarity and agreement.
• Provide first-level design recommendations for BI solutions, ensuring they meet business requirements, user expectations, and align with the overall system architecture and goals.

Traceability & Knowledge

• Track and monitor requirements throughout the Software Development Life Cycle (SDLC) to ensure scope, quality, and alignment.
• Facilitating seamless knowledge transfer to development and testing teams, providing ongoing support to ensure accurate understanding and execution.

UAT management and data warehouse integration

• Drive User Acceptance Testing (UAT) by collaborating with business users to define test scenarios, ensuring successful validation of solutions.
• Maintaining and overseeing the Data Warehouse environment, ensuring that all related interfaces and integrations function seamlessly and meet business requirements.

Compliance with IT SOPs

• Ensure strict adherence to internal IT Quality Standard Operating Procedures (SOPs), including documentation, testing, validation, and audit readiness.