Data Collector

Job Description:

The Data Collector will play a key role in our organization's data gathering initiatives by conducting rigorous field surveys and engaging directly with customers to ensure the accuracy and integrity of customer account data. This position requires the incumbent to meticulously collect vital information such as customer names, national IDs, addresses, contact information, and dates of birth, while also securing GPS coordinates for each customer location. A critical aspect of this role involves confirming meter numbers associated with customer accounts and actively promoting digital adoption by encouraging customers to register through online service channels. Additionally, the Data Collector will be responsible for delivering official letters and user guides to customers who are resistant to cooperation, showcasing strong communication and interpersonal skills. Data accuracy and compliance are paramount, as the incumbent will validate collected information against project requirements, document unsuccessful transactions, and ensure that validated data is recorded in the digital system within five working days.

Job Requirements:

• A minimum of 2 years of experience in data collection or a related field, preferably in customer-facing roles.
• Proven ability to conduct field surveys effectively with strong customer interaction skills.
• Familiarity with GPS technology and equipment for accurately obtaining coordinates.
• Proficient in various data collection software and tools, with a demonstrated ability to record and manage data efficiently.
• Strong verbal and written communication skills, with the capacity to convey technical information to non-technical customers.
• Experience in promoting digital services or products to customers, with a focus on digital adoption strategies.
• Adaptability to work in diverse environments and regions, showcasing flexibility in travel.
• Strong organizational skills that enable efficient task prioritization and management.
• Capability to analyze and validate data against established project standards to ensure compliance and quality.
• Exceptional attention to detail, with a keen focus on accuracy in both data processing and transactions.
• Ability to handle resistant customers with effective conflict resolution and negotiation skills.
• Commitment to maintaining confidentiality and ethical standards in data handling.
• Willingness to work flexible hours to meet project deadlines.

Job Responsibilities:

• Conduct comprehensive field surveys to collect accurate customer account data, including names, national IDs, addresses, contact information, and dates of birth.
• Utilize GPS technology to obtain precise coordinates for each customer location, ensuring geolocation accuracy.
• Confirm meter numbers linked to customer accounts, verifying data consistency and integrity.
• Actively engage with customers to promote the adoption of digital service channels, encouraging them to register online.
• Deliver official letters and user guides to customers who refuse cooperation, utilizing strong communication and interpersonal skills to foster understanding.
• Validate collected data against project requirements, documenting any discrepancies or issues identified during the validation process.
• Record validated data in the organization’s digital system within five working days, maintaining compliance with project timelines.
• Identify unsuccessful transactions promptly, documenting them accurately to facilitate resolution and improvement strategies.
• Ensure that all collected data is complete, accurate, and compliant with organizational standards and project specifications.
• Exhibit strong attention to detail throughout the data collection process to minimize errors and ensure high-quality results.
• Maintain up-to-date knowledge of data collection best practices and digital tools to enhance efficiency and effectiveness in the role.
• Collaborate with team members and supervisors to report on data collection progress and challenges encountered in the field.

Required Skills:

• Excellent communication skills, with a capacity to explain complex concepts in an accessible manner.
• Proficiency in data collection software and technology, with adeptness in data entry and management.
• Strong interpersonal abilities to build rapport with customers and address their concerns effectively.
• High attention to detail, ensuring accuracy and precision in all data collected and processed.
• Problem-solving skills to identify issues in data collection routines and customer relations.
• Ability to work independently while managing fieldwork schedules across multiple regions.
• Flexibility and adaptability to changing project requirements and customer needs.
• Strong organizational skills to keep track of numerous customer accounts and field data efficiently.
• Capacity to work under pressure and meet tight deadlines without compromising data quality.
• Technical aptitude for using GPS devices and other data gathering tools effectively.
• A customer-centric mindset to prioritize exceptional service and satisfaction across all interactions.
• Commitment to ethical practices in data collection and handling to build trust with customers and stakeholders.
• Willingness to embrace digital tools and solutions to enhance data collection efficiency and customer engagement.