Field Collection Officer

Job Description: Field Collection Officer

Position: Field Collection Officer
Department: Sales / Collections
Location: Riyadh, Saudi Arabia (with travel to customer sites)

Role Overview

The Field Collection Officer is responsible for visiting Foodz Way’s B2B customers (restaurants, retailers, hotels, and other HoReCa clients) to ensure timely collection of outstanding payments, maintain strong customer relationships, and provide accurate reporting of field activities. This role bridges finance and sales, supporting business growth by securing receivables while safeguarding customer trust.

Key Responsibilities

• Collection & Payment Follow-Up
• Visit customers to collect payments (cash/cheques/transfers) according to agreed credit terms.
• Ensure accurate documentation, receipts, and handover of collected payments to the finance department.
• Monitor overdue accounts and escalate cases that require management intervention.
• Customer Relationship
• Act as the company’s representative with clients regarding collections.
• Maintain positive, professional relationships while addressing payment-related concerns.
• Coordinate with the sales team to resolve disputes or issues affecting collections.
• Tracking & Reporting
• Record all collection activities daily in the company system (Odoo ERP).
• Provide regular updates on receivables status, overdue accounts, and customer feedback.
• Report red flags (e.g., payment delays, disputes, client dissatisfaction) to management promptly.
• Compliance & Accountability
• Handle all collections in line with company policies and financial controls.
• Ensure all payments are reconciled accurately with invoices.
• Uphold confidentiality and integrity when handling customer financial data.

Qualifications & Requirements

• Diploma or Bachelor’s degree in Business Administration, Finance, or related field (preferred).
• Proven experience in field collections, credit control, or B2B sales support (food/FMCG sector is a plus).
• Strong interpersonal and negotiation skills.
• Basic accounting knowledge and ability to work with ERP systems (Odoo experience is an advantage).
• Valid Saudi driving license and willingness to travel extensively within Riyadh and other cities.
• Fluent in Arabic (English is an advantage).
• In Riyadh
• Saudi Female

Key Competencies

• Results-oriented and target-driven.
• Professional communication and customer-handling skills.
• High attention to detail and accountability.
• Problem-solving with focus on resolving disputes amicably.
• Time management and ability to prioritize multiple accounts.

Job Type: Full-time

Pay: ﷼4,000.00 - ﷼8,000.00 per month