Accounts Receivables Officer

Main Function:

To manage the accounts receivables of clients by following up on their overdue balances while preserving company image and within ethical boundaries; To handle & process internal and external customers’ requests in the most efficient way and to ensure customer satisfaction.

Duties & Responsibilities & Standards of Performance:

1. Prepares and constantly updates a schedule of due bills and puts a plan to follow up on them.

2. Sets collection targets relatively to sales with the IOM on monthly basis.

3. Contact clients with due bills by phone and follow up with them on their dues professionally.

4. Coordinates with sales team on their respective client’s balances and on who will follow up with them.

5. Coordinates with the delivery team and the sales team when needed to collect due balances from customers.

6. Receives collected cash from delivery & sales and make sure there are no discrepancies in cash handled.

7. Fills up and update each client’s card for collection history on each account.

8. Maintain, clean, and control bad aging reports.

9. Audits the delivered green invoices.

10. Maintains & update collection reports, post-dated cheques & obligations lists.

11. Reports clients’ results to Internal Office Manager & refer to him/her the difficult to handle clients.

12. Prepares & submits a daily report about his daily activities & achievements & submits it to his supervisor.

13. Follows up with delivery & collection personnel and with sales to coordinate, update & ensure collection.

14. Maintain an updated record of customers (registration license, banking credits details…)

15. Design, plan & implement strategies to maintain accounts receivables in line with the company credit limit specified in related procedures or as pre-planned & signed special agreements.

16. Maintain a regular updated “balance confirmation” record from customers and insure interest is applied & accumulated to aged balances.

17. Control, manage & update interest payments.

18. Follow up and coordinate post-dated checks.

19. Answers & processes customer’s queries & requests over the phone.

20. Answers, coordinates with & processes sales team members’ queries and placement of orders over the phone.

21. Takes and invoices sales orders based on the price list and the exception list and follow up on the processing of their requests.

22. Coordinates with the delivery team and makes sure customers receive their orders on time.

23. Processes customers’ complaints through the right channels.

24. Processes returned goods as per the respective procedure.

25. Responsible for monitoring the inventory at all times.

Special Conditions for the Job:

Follow-up is crucial for success.

Knowledge:

Educational Background:

A Bachelor in accounting or in Business Administration or a related graduate degree.

Professional Background:

1-2 years of experience external to MI.

Specific Knowledge:

Notion of Accounting principles.

Good knowledge of Microsoft Office (Word, Excel & Power point…).

Knowledge of accounting & other software.

Knowledge of Dolphin Software.

Skills:

Interpersonal skills.

Negotiation skills.

Communication skills.

Abilities & Personal Traits:

Patient

Energetic

Assertive & resilient

Strong & bold personality

Friendly personality