Data Conversion Specialist (MS Excel Expert)

You will serve as the first point of contact for customers, providing exceptional support via chat, calls, and emails. Your primary responsibilities include diagnosing and resolving basic technical issues, escalating complex problems to higher support levels, and ensuring prompt and effective communication with customers to maintain satisfaction.

You will utilize tools like JIRA and ZOHO platform for tracking tickets and issue management, ensuring all customer concerns are documented and addressed efficiently. Strong problem-solving skills, a customer-first attitude, and the ability to manage multiple communication channels are critical for success in this role.

Required Skills:

• Bachelor’s Degree, preferably in a technical discipline
• Experience within a similar role with similar responsibilities
• Strong understanding of MS Excel.
• Strong understanding of data conversion work processes and deliverables
• Comprehensive analytical skills and the ability to formulate client-specific solutions.
• Experience in migrating/converting data
• Strong test documentation, management, execution and reporting skills.
• Strong ability to understand business processes and logic.

Future Growth & Benefits:

• Health Insurance (IPD)- Self, Spouse & Children
• Maternity & Paternity Benefits
• Subsidise Lunch/Dinner
• Inhouse Gym
• Provident Fund
• Paid Leaves (Casual, Medical & Annual)
• Profit/Stocks Sharing Plan (Tenured Employees)

Job Type: Full-time

Pay: Up to Rs120,000.00 per month

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Advanced MS Excel (Vlookup, Hlookup, Pivot Table): 2 years (Required)

Location:

• Lahore (Required)

Work Location: In person