Data Entry / Process Associate

Title: Data Entry / Process Associate.
Business unit: GS Shared Service Centre.
Location: Islamabad, Pakistan.

Role Purpose Statement:

• The job incumbent is responsible for processing of documents as per the different program/process requirements.
• The incumbent will have to work as per the required time zone to support the GS business units.
• He/She performs the job within the framework of the BV Quality Assurance System, BV HSE Requirements, the Code of Ethics, and the BV Group policy.

ACCOUNTABILITIES:

General Responsibilities & Accountabilities:

• Ensuring performance of the scope of work in accordance with the requirements of each program mandate and/or as per any process requirements assigned to him/her whenever required.
• Checking all the received documents and emails, if any, and starting to process them as per the requirements of the specific program assigned to the user and/or as per specific process/service requirements whenever required
• Verifying all details, including documents, in alignment with the respective process requirements whenever required.
• Reporting the discrepancies found in the documents and following up with the concerned team for the same to be resolved.
• Updating the clarified discrepancies whilst processing the files.
• Performing any other operational duties as and when required by the organization and extending support to other colleagues/teams whenever required.

Responsibilities & Accountabilities under RFC/RFI Creation:

• Checking the request together with pro forma invoices, if any, received from the GS Business Units as per given instructions.
• Creating or completing the RFC/RFI, as the case may be
• Capturing the details from the ID form and/or pro forma invoice, if any, in Siebel.
• Assigning the RFC/RFI to the respective issuing office.
• Communicating with the concerned teams in the GS Business Units for any queries on the files received.

Responsibilities & Accountabilities under RFC/RFI Validation:

• Checking the documents received and activating the new importers and exporters created in temporary status as per given instructions
• Checking the important data fields as per instructions provided by GS Business Unit
• Validating the RFC/RFI or setting it as ‘Temp. exporter’ or as ‘Pending’ or as ‘Not Inspectable’ as per given instructions.

Responsibilities & Accountabilities under Inspection Report Update:

• Checking the details on the inspections reports (IR) as per the process-specific checklist
• Updating these details in Siebel for further processing
• Sending system-generated email to exporters for submission of final documents during this process wherever applicable as per given instructions.

Responsibilities & Accountabilities under Shipment Product Update:

• Entering data products based on the inspection report & set of final documents using the bulk loading template as per contractual requirement.
• For files with discrepancies, seeking clarification from the concerned team and updating comments along with status in Siebel accordingly.

KNOWLEDGE, SKILLS & EXPERIENCE:

Criteria for Performance Evaluation (KPIs)

• Productivity
• Quality of work - Accuracy
• Respecting timelines
• Share information, best practices, and knowledge management

Qualification and Experience:

• A fresh graduate having a speed and accuracy as given below.

Knowledge and Skills:

• Good typing speed with 35-40 wpm & accuracy above 95%.
• English. Other languages (French, Portuguese) will be a must.
• Analytical and logical thinking
• Self-starter
• Proficient in Microsoft Office Applications (MS Word & MS Excel)