Loyola University Chicago’s Advancement division is seeking a detail-oriented team member committed to the highest quality of data maintenance, management, and standards to join its team. In partnership with the Associate Director of Data Integrity: Data and Production and other members of the Advancement Operations and Campaign Planning team, the Data and Production Analyst will assist in maintaining the integrity and acquisition of constituent (alumni, donor, prospect, friend, organization, employee) data in Loyola’s donor database. This includes acquiring, updating, and maintaining constituent’s biographical, contact, and engagement information, ensuring proper use of data, maintaining continuous data integrity improvements, and producing donation receipts. This position is hybrid, with an expected regular presence in Loyola’s Water Tower campus.
As part of a collaborative Data Integrity team and under the direction of the Associate Director, Data Integrity, the Data and Production Analyst will ensure that all biodemographic data are of the highest quality. This includes, but is not limited to:
Data Management:
- Monitor and accurately fulfill data update requests through various sources (shared Outlook email inbox, Smartsheet task request system, etc.) while adhering to established data entry procedures and timelines and maintaining consistency in records throughout the database.
- Verifies and analyzes data to ensure accuracy and resolve inconsistencies and discrepancies in data.
- Review mail returned by the USPS – inactivating incorrect addresses and performing research to identify new/correct address information, updating mail and solicit codes, resending gift receipts, etc.
- Assist with overseeing the maintenance of all records in the database, including (but not limited to):
- Creating new records.
- Updating and maintaining biographical information (e.g., name, age, contact information, etc.).
- Updating and maintaining employment and employee-related information (e.g., matching gift relationships, business addresses, positions, and titles).
- Updating and maintaining personal relationship information (e.g., marital status and parent-child relationships).
- Researching unverified obituary notifications and updating entity records with verified information.
- Proactively acquiring, updating, and maintaining constituents’ engagement information (e.g., event attendance, participation in volunteer activities, membership on a Loyola advisory board, etc.).
- Become familiar with using tools such as Loyola’s student system, online publications, AlumniFinder, and social media to confirm and update records.
- Deduplication of records.
- Demonstrate a proactive approach to data management and entry, applying critical thinking to anticipate potential issues before they arise.
- Perform other duties as assigned.
Project Management:
- Assist in project-based mass data imports, such as student, alumni, parent, staff, corporate data updates, NCOA processes, and data appends.
- Participates in efforts to document, integrate, and improve processes and workflow.
- Track project progress, estimating timelines and project completion dates.
- Use subject matter expertise to recommend new data integrity audits and projects.
- Assist with record review, research, and creation when not automatically created or updated through Data Loader technology.
Gift Receipting:
Oversee the execution of gift receipt production via mail, email, and autoresponders.
- Ensure accurate biographical information is recorded in the database by reviewing gift receipts (e.g., salutations, addresses, etc.).
- Maintain excellent written and oral communication skills with all organizational levels during receipt review processes to ensure receipts are completed within a proper timeframe.
- Assist in maintaining the integrity of gift receipts for complicated gift receipts, such as various deferred gifts, gifts in kind, and other non-standard donations.
- Monitor and fulfill re-receipt requests through the Smartsheet task request system.
- Organize and maintain the folder systems with past receipts.
- Become familiar with gift records, allocations, appeals, etc., as a secondary gift reviewer during receipt production.
Gift Processing:
Aid with gift processing procedures as a collaborative member of the Data Integrity team.
- Aid Gift Processing Analysts with in-office procedures, including check and credit card processing, ensuring that gifts are deposited to the bank and reconciled following University policies and procedures.
- Follow all standards for gift documentation storage and shredding.
- Participate in cross-trained gift processing tasks during specific high-volume periods (e.g., Lockbox gift procedures and entry).
- Work closely with Gift Processing Analysts to ensure donor biodemographic information is accurately created or updated during the gift entry process.
Documentation:
Through collaboration with the Associate Director, Data Integrity, assist in creating and maintaining documentation on procedures for maintaining accurate biodemographic records.
- Use documentation to help cross-train employees and student workers on procedures for maintaining data accuracy.
- Maintain clear and organized records of data entry activities, including data sources and entry timestamps.
- Serve as a primary contact for colleagues with questions about constituent data.