DC Modernization

SWATX is hiring DC modernization - Runbook SME is responsible for collecting, creating, testing, and governing complex task activities such as DR activities (activation, dry test, Drill, etc...), application migration activities, DC modernization, etc…, into a single document (runbook) that contains all the environment details, and contacts’ information, alongside the required activities to achieve such a complex task

Requirements

• This role is achieved through four stages:

o Data collection and interviews

• Acquire the acceptance criteria from Business owners, managers, or users
• Validate the acceptance criteria with Application teams and other technical teams as required.
• Collect and document contact list
• Applications details
• App Owner
• App SME
• DB SME
• Application to server mapping
• Storage, SAN, NAS, RDMs,
• Application Dependencies
• Application DR capabilities
• RTO and RPO

o Runbook creation

• Follow Up with all technical SMEs to ensure all technical details are collected.
• Organize technical steps in a logical order.
• Assign a suitable time for each activity.
• Ensure the total activities duration within the agreed event’s window.
• Discuss time plans with different stakeholders to avoid conflicts between activities.
• Create dashboard(s) for activities follow up.

o Runbook testing

• Run dry-run workshops to ensure all activities are collected and ordered
• Organize and conduct tabletop exercise(s)

o Governance

• Update Runbook actual time during activity.
• Interface with different technical teams to ensure runbook steps are executed as planned.
• Share activity progress with stakeholders through multiple channels (dashboards, status emails collaboration utilities).
• Collect and present lessons learned

Requirement:

• Understanding of Cloud technologies and migration methodologies
• Good knowledge of known virtualization platforms preferably vSphere, Hyper V , and other platforms will be considered as well.
• Good knowledge of known containerization platforms preferably OCP and other platforms will be considered as well.
• Good Knowledge of enterprise IT architecture for example

o Storage and/or backup configuration and replication options

o Different OS deployment and management techniques

o Network components and its configuration

• Strong communication and collaboration skills
• Logical and design thinking
• Problem Solving skills
• Data modeling and Data visualization
• IT service management knowledge
• Should have experience in Data Center Migration Discovery Phase, Data Center Migration Planning Phase, Data Center Migration Execution
• Experience with automated discovery tools e.g. Device 42, vRNI, etc.
• Excellent skills in using advanced features of Microsoft Excel (Data Modeling and Analysis)
• Experience in conducting workshops, preparing migration strategies, migration plans, runbooks, and status reports.
• Good understanding of Cloud/infrastructure components and migration methodology. Good documentation skills.
• Strong stakeholder management skills – negotiation skills.

Certification and Education

• Bachelor’s degree in computer science/information systems or equivalent.
• Preferred Data Engineering certificate(s)
• CCNA, network essentials, Comptia Network+ or equivalent
• ITIL V3 and/or V4 Foundation
• Certified from one of the major cloud provider

Desirable skills and experience

• Experience in delivering engagements under PRINCE2, PMP or TOGAF frameworks.
• Understanding of ITSM framework(s).
• Experience in presenting at a user group, trade show, or similar is highly desirable.
• Minimum 5 years experience working in enterprise DC implementation and/or migration projects.