Deduction Specialist

Job Title: Deduction Specialist

Department: Finance

Classification: Full Time

Location: Winchester, VA,

Melnor, Inc. is a rapidly growing leading supplier of high-quality Lawn and Garden products. Headquartered in Winchester, VA, we are dedicated to serving the North American and European Lawn & Garden industry. We offer a rewarding work environment with growth opportunities while maintaining a small company, employee-focused atmosphere. Known for creativity and innovation, we adapt and grow to meet the needs of our customers.

Job Summary:

We are searching for a Deduction Specialist to support our Finance department. This role will be responsible for clearing all deduction types in the customer’s account and pulling certain backup to determine validity of each deduction dispute as necessary.

Essential Duties and Responsibilities:

• Work with Accounts Receivable to identify deductions and to assist with proper deduction verification and posting. Investigate and research claims, deductions, or disputes to determine validity.
• Communicate with Sales force, Customer Service, Warehouse Personnel, and Customers to obtain documentation and verification of all claims including but not limited to shortage claims, price claims, chargeback, and defective claims.
• Work with the warehouse to report variances in product shipment which may cause deductions.
• Monitor price discrepancies and work with sales department for any corrections needed.
• Calculating figures such as discounts, percent allocations, and credits is necessary.
• Ensured appropriate approvals and documentations are received to resolve outstanding deductions taken by customer, in compliance with company policies and procedures, by obtaining documentation to support deductions through customer portal, e-mail, or phone contact.
• Dispute all unauthorized deductions, through customer portals, requesting repayment.
• Additionally, the specialist will provide deduction trend reports and take appropriate actions to assist in the improvement of deduction resolution cycle and the overall reduction of the deduction.

Required Education:

• 2+ years of experience in accounts receivable or collections (or equivalent education)

Required Qualifications:

• Intermediate to Advanced knowledge of Microsoft Windows, Excel and Word.
• Demonstrated analytical and problem-solving skills.
• Ability to work independently, creatively and efficiently.
• Strong time management, planning and organizational skills.
• Thorough and detail oriented.
• Strong listening, verbal and written communication skills.
• Aptitude for critical thinking and research.
• Strong interpersonal skills.
• Self-motivated, problem solver, proactive, disciplined, fast learner and organized with impeccable attention to detail.

Required Skills:

• Ability to adjust quickly to new processes and procedures.
• Ability to work and make decisions independently in a fast-paced environment.
• Ability to proactively identify and resolve problems.
• Team player who helps create results focused and motivating team environment.
• LX system experience a plus.

Work Environment:

• The performance of this position requires exposure to the warehouses
• The individual is exposed to a typical office environment with ambient room temperature, lighting, and traditional office equipment.

Physical Requirements:

• While performing the duties of this job, the individual is regularly required to sit, stand, and walk a minimum of 8 hours per day.
• Individuals may be required to reach above shoulder height, below waist or lift as required to file documents or to reach for product throughout the workday; lifting will include up to 25 pounds. Proper lifting techniques are required.

Other Requirements:

The physical and work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Mon-Fri