Delivery App Operations Manager

Role Overview:

We are seeking a highly driven Operations Manager to oversee and manage all aspects of delivery app day-to-day operations. The ideal candidate will be responsible for leading our delivery fleet, managing drivers, supervising HR processes, ensuring operational efficiency, controlling costs, and continuously improving service standards. This is a hands-on leadership role requiring strong organizational, analytical, and problem-solving skills.

Key Responsibilities:1. Driver & Fleet Management

• Oversee daily driver operations, scheduling, and shift coverage.
• Recruit, train, and onboard new drivers (ensuring uniforms, ID, equipment).
• Monitor driver performance, attendance, and enforce compliance with company policies.
• Supervise fleet maintenance, tuk-tuk branding, fuel tracking, and repairs.

2. HR & Staff Supervision

• Handle hiring, training, and performance evaluations for all delivery staff.
• Implement disciplinary measures and manage leave/vacation approvals.
• Maintain proper staff documentation (contracts, IDs, attendance records).

3. Budget & Cost Control

• Track operational expenses (fuel, maintenance, driver incentives).
• Optimize delivery costs while maintaining service standards.
• Prepare monthly reports on budget, KPIs, and operational efficiency.

4. Vendor & Partner Coordination

• Work with restaurants, shops, and suppliers to ensure seamless order fulfillment.
• Address vendor complaints and resolve operational issues promptly.

5. Systems & Process Improvement

• Monitor KPIs (delivery times, customer complaints, order accuracy).
• Implement process improvements to increase efficiency and reduce costs.
• Liaise with tech team for app-related issues impacting operations.

6. Compliance & Reporting

• Ensure all operations comply with local regulations (licenses, permits).
• Generate weekly/monthly reports for management on performance metrics.

Qualifications & Skills:

• Proven experience (3+ years) in operations management, logistics, or delivery app environment (e.g. Talabat, Jahez, Mrsool, Careem NOW).
• Strong leadership skills with the ability to manage a large fleet/team.
• Knowledge of budgeting, cost control, and operational KPIs.
• Excellent communication, organizational, and problem-solving skills.
• Familiarity with HR functions and fleet supervision is a must.
• Comfortable working in a fast-paced, 24/7 operational environment.

Salary Range (Egypt Market):

• Base Salary: EGP 20,000 – 35,000/month (depending on experience & scope).
• Performance Bonus: 2,000–5,000 EGP/month based on KPIs (e.g., delivery efficiency, driver retention, reduced costs).
• Benefits: Transportation allowance, mobile allowance, and potential housing if relocating (if applicable).

Job Type: Full-time

Pay: E£22,000.00 - E£35,000.00 per month

Application Question(s):

• Are you currently based in Red Sea (El Gouna/ Hurghada)?
• What is your relevant experience to this job?
• When are you available to start ?

Experience:

• management: 3 years (Preferred)

Language:

• English (Required)