Delivery Coordinator

We have immediate need for a experienced Home Delivery Coordinator to work in a furniture home delivery warehouse office in Romeoville, IL. We are a leading national company providing home delivery and logistics solutions for world class retailers such as Mor Furniture for Less, RH, La-Z-Boy, Ashley HomeStore, Costco Logistics and others.

This energetic person will perform a variety of tasks including: coordinating load outs, communicating with contract furniture delivery drivers, processing delivery paperwork, working on computer billing files, and helping solve delivery customer problems. Local delivery routing experience and in-depth knowledge of Chicagoland area geography and traffic patterns is a big plus. Basic computer skills, people skills, a professional appearance, and a strong work ethic are all required.

The most qualified candidates will have several years experience in a home delivery or transportation operation office. Must be people oriented and able to communicate well by phone with drivers and customers.

Schedule is Tuesday - Saturday afternoon to evening (second shift). The schedule will be somewhat variable based upon volume of business.

Responsibilities.

• Manage phone calls to/from drivers, customers and clients then record/relay significant information.
• Address delivery problems and requests by transmitting information and/or formulating and implementing solutions
• Prioritize calls according to urgency and importance
• Use phone or computer to review and record information.
• Monitor the route and status of field units to coordinate efficient delivery performance.
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

• Proven experience as dispatcher or relevant position
• Tech-savvy with working knowledge of MS 365 applications
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Reliable attendance and ability to work weekends

HomeDeliveryLink is an EOE and ADA compliant corporation.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please describe any relevant logistics based employment experience.
• Do you have any experience with home delivery of furniture and/or appliances?

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 1 year (Preferred)
• Logistics: 1 year (Required)
• Box truck: 1 year (Preferred)
• Contractor management: 1 year (Preferred)
• Last Mile Logistics: 1 year (Required)
• 3PL: 1 year (Required)

Work Location: In person