Delivery Lead IT – Salesforce (Salesforce Administrator/Product Owner)

• User Management:

o Setting up new user accounts, managing profiles, roles, and permissions to ensure

appropriate data access and security.

• System Configuration:

o Customizing objects, fields, page layouts, and workflows to meet specific business

processes.

• Automation:

o Building and implementing automation tools to streamline processes, improve efficiency,

and reduce errors.

• Data Management:

o Importing, exporting, cleaning, and maintaining data integrity within the Salesforce platform. · Reporting and Analytics: o Creating and managing dashboards and reports to provide insights into business goals and performance. · User Support and Training: o Providing ongoing support to users, troubleshooting issues, and developing training materials to ensure proper platform utilization. · Security and Compliance: o Implementing and maintaining security measures to protect data and ensure adherence to organizational policies. · Platform Maintenance and Upgrades: o Performing routine maintenance, applying system upgrades, and staying current with new Salesforce releases. · Documentation and training: o Create technical documentation and provide training to end-users and administrators. · Backlog management: o Own and prioritize the product backlog, translating business requirements into actionable user stories and acceptance criteria for the development team. · Testing and quality assurance: o Coordinate User Acceptance Testing (UAT) to ensure features meet business expectations before change management and release. · Continuous improvement: · Monitor system performance, gather user feedback, and identify opportunities for enhancement and optimization.