Delivery Lead IT - ServiceMax (Salesforce/ServiceMax Administrator/Product Owner)

Key Responsibilities:

• System Configuration:

o Support key operational and service-related functions across the organization,

including processing intake requests and managing procurement activities.

o Administration of Salesforce/ServiceMax case management, system configuration and

daily support.

• User Support

o Support process improvement initiatives such as Preventive Maintenance (PM)

automation.

o Conduct stock reconciliation by updating inventory data within ServiceMax. · Data Management: o Research and resolve construction file bugs, coordinating with technical teams. o Maintain accurate and updated system data in ServiceMax, including external IDs, manufacture and installation dates, Work Orders, technician assignments. o Compile, arrange, and analyze service-related data for reporting purposes. · Reporting and Analytics: o Creating and managing dashboards and reports to provide insights into business goals and performance. o Prepare statistical and operational reports. o Communicate and coordinate with internal teams and external partners to ensure seamless service delivery. · Solution Development/Enhancements o Engage with ServiceMax developers to manage enhancement backlogs and enhancements o Own and prioritize the product backlog, translating business requirements into actionable user stories and acceptance criteria for the development team. · Platform Maintenance and Upgrades: o Performing routine maintenance, applying system upgrades, and staying current with new Salesforce releases. · Documentation and training: o Create technical documentation and provide training to end-users and administrators. · Testing and quality assurance: o Coordinate User Acceptance Testing (UAT) to ensure features meet business expectations before change management and release. · Continuous improvement: o Monitor system performance, gather user feedback, and identify opportunities for enhancement and optimization