Delivery Operations Senior Analyst

Skill required: Employee Services - Employee Data Process Design
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.
What are we looking for? Job Title: Team Lead – HR Operations(CL 10) Role Overview We are seeking a highly motivated and detail-oriented Team Lead to manage HR operations and ensure seamless delivery of services. The ideal candidate will have strong expertise in Workday HCM and advanced MS Excel skills, along with leadership capabilities to guide a team toward operational excellence. Required Skills & Qualifications • Bachelor’s degree • 3–5 years of experience in HR operations with at least 1–2 years in a team lead role. • Proficiency in Workday HCM (Core HR, Reporting, Business Processes). • Advanced MS Excel skills (Pivot Tables, VLOOKUP, Power Query, Macros preferred). • Strong analytical, problem-solving, and organizational skills. • Excellent communication and stakeholder management abilities. Preferred Skills • Experience in HR Shared Services or Global HR Operations. • Knowledge of HR compliance and data privacy regulations. • Familiarity with other HR tools (e.g., ServiceNow, SAP SuccessFactors).
Roles and Responsibilities: Key Responsibilities • Team Management o Lead and mentor a team of HR operations associates. o Allocate tasks, monitor performance, and ensure SLA adherence. o Foster a collaborative and high-performance work environment. • Workday Operations o Manage and oversee HR transactions in Workday (e.g., employee data changes, position management, reporting). o Troubleshoot Workday issues and liaise with technical teams for resolution. o Ensure compliance with HR policies and data integrity within Workday. • Data Analysis & Reporting o Utilize MS Excel for data analysis, reporting, and dashboard creation. o Prepare monthly/quarterly reports on HR metrics and operational performance. o Identify trends and provide actionable insights to stakeholders. • Process Improvement o Review existing processes and recommend automation or efficiency improvements. o Implement best practices for data accuracy and operational excellence. • Stakeholder Management o Act as a point of contact for escalations and queries. o Collaborate with HR, Payroll, and IT teams for cross-functional initiatives.

Any Graduation