Delivery Supervisor

The Delivery Supervisor is responsible for overseeing the day-to-day delivery operations, ensuring that goods are delivered accurately, on time, and in excellent condition. This role coordinates between warehouse, outbound, and delivery teams while managing drivers and third-party couriers to meet customer expectations and maintain high operational standards.

Key Responsibilities:

• Lead and manage delivery operations to ensure timely and accurate delivery of goods to customers.
  
• Coordinate with outbound and warehouse teams to schedule deliveries according to SOPs and customer priorities.
  
• Assign delivery tasks to drivers or third-party couriers and ensure all required documentation is prepared prior to dispatch.
  
• Monitor delivery progress to ensure on-time completion, good condition of goods, and collection of proof of delivery (POD), ensuring PODs are submitted to the collection team.
  
• Handle and resolve delivery-related issues, including customer complaints, delays, failed deliveries, or damaged goods.
  
• Maintain accurate records of deliveries, including exceptions and incidents.
  
• Support continuous improvement initiatives for delivery processes and team efficiency.
  
• Ensure compliance with company policies, safety standards, and local regulations.
  
  
  
  
  

Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field preferred.
  
• 2–5 years of experience in delivery, logistics, or operations management, with at least 1 year in a supervisory role.
  
• Strong organizational, planning, and time management skills.
  
• Excellent problem-solving abilities and ability to handle delivery-related issues promptly.
  
• Strong communication and interpersonal skills for coordination with internal teams, drivers, couriers, and customers.
  
• Proficiency in Microsoft Office and familiarity with delivery management or logistics software.
  
• Ability to work under pressure and manage multiple deliveries and priorities.