Dental Clinic Reception Lead

Salary: AED 4,500 – 5,000 (Based on experience)

Availability: Immediate Joiners

Role Overview

A well-established dental clinic located on Al Wasl Road is seeking an experienced and confident Receptionist Supervisor to lead front-desk operations. The role requires strong leadership, patient service excellence, and solid experience within a dental clinic environment. The ideal candidate will be hands-on, commercially aware, and capable of driving patient satisfaction and front-office performance.

Key Responsibilities

• Supervise and manage daily front-desk and reception operations
• Greet and assist patients professionally, ensuring a positive patient experience
• Oversee appointment scheduling, confirmations, and patient flow
• Lead and support reception staff, ensuring high service standards
• Handle patient inquiries, complaints, and escalations effectively
• Drive upselling of dental services, packages, and promotions
• Manage billing, invoicing, and payment collection accurately
• Coordinate insurance approvals, claims, and reconciliations
• Ensure accurate patient records and system updates
• Maintain confidentiality and comply with clinic policies and DHA standards

Requirements

• Previous experience in a UAE dental clinic is required
• Proven upselling and customer service experience
• Prior supervisory or team-lead experience
• Strong knowledge of insurance processes, billing, and invoicing
• Excellent computer skills and familiarity with clinic management systems
• Polite, professional, and well-presented demeanor
• Strong organizational, leadership, and communication skills

Job Types: Full-time, Permanent

Pay: AED4,500.00 - AED5,000.00 per month

Application Question(s):

• Nationality?
• Knowledge of UAE insurance processes, billing, and invoicing?
• Expected Salary?
• Immediate joiner?

Language:

• Arabic (Preferred)