Dental Front Desk/Treatment Coordinator

Overview
Join our dynamic dental team as a Dental Front Desk/Treatment Coordinator, where your energy and organizational skills will be at the heart of delivering exceptional patient care. In this vital role, you will serve as the first point of contact for patients, managing appointments, insurance verifications, and treatment plans with enthusiasm and professionalism. Your proactive approach will ensure smooth office operations, foster positive patient experiences, and support the clinical team in providing top-quality dental care. This paid position offers an exciting opportunity to grow within a collaborative and patient-centered environment.

Duties

• Greet patients warmly upon arrival, ensuring a welcoming and professional front desk experience
• Schedule appointments efficiently using dental practice management software such as Eaglesoft or Dentrix
• Verify insurance coverage and benefits through systems like Epic, Meditech, Athenahealth, or EMR platforms, ensuring accurate billing and coding
• Review patient medical records and documentation for completeness and accuracy in compliance with HIPAA regulations
• Assist patients with intake forms, explain treatment plans, and coordinate follow-up care with clarity and compassion
• Manage multi-line phone systems with excellent phone etiquette, addressing inquiries promptly and professionally
• Perform insurance verification, pre-authorizations
• Handle medical collection processes diligently while maintaining compliance with health information management standards
• Maintain accurate dental records and medical documentation in accordance with office policies and legal requirements
• Support office management tasks such as filing, data entry (including 10-key typing), and maintaining organized patient files
• Must be Professional and have a positive attitude. With strong work ethic.
• We strive for perfection although we realize we will never reach that. Trying everyday is very important to us.

Requirements

• Proven experience in a dental or medical front desk role within a clinical setting; clinic or dental office experience preferred
• Strong knowledge of dental terminology
• Familiarity with electronic health record (EHR) systems such as Denticon, Dentrix, or similar platforms like Open Dental
• Excellent computer skills including proficiency in Microsoft Office suite (Word, Excel) and health information management software
• Exceptional customer service skills with a professional phone manner and effective communication abilities
• Ability to handle multiple tasks efficiently while maintaining attention to detail in documentation review and billing processes
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Strong organizational skills with clerical experience in medical office management or administrative support roles
• Knowledge of HIPAA regulations to ensure patient confidentiality and data security at all times
• Spanish Bilingual
• We currently see patients 3 days a week. Tuesdays 8:30-3pm, Thursday 12pm-7pm, Saturdays 8:30am-2:30pm and 1 Friday a month 9am-5pm.
• Approx 24-30 hours a week.

Join us to be part of a vibrant team dedicated to delivering outstanding dental care! Your enthusiasm for helping others combined with your administrative expertise will make a meaningful difference in our patients’ lives. This is more than just a job — it’s an opportunity to grow your career in a supportive environment that values your contributions.

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Work Location: In person