Dental Office Front Desk Manager

Job Summary
We are seeking an energetic and detail-oriented Dental Office Front Desk Manager to lead the front office operations of a busy dental practice. In this pivotal role, you will oversee patient scheduling, billing, insurance processing, and administrative support, ensuring a seamless patient experience from check-in to check-out. Your leadership will foster a positive environment for both staff and patients while maintaining compliance with healthcare regulations such as HIPAA. The ideal candidate is passionate about healthcare management, possesses strong supervisory skills, and is experienced with dental office systems and financial management. This position offers an exciting opportunity to drive efficiency, enhance patient satisfaction, and support the overall success of the practice.

Duties

• Manage daily front desk operations including patient check-in/out, appointment scheduling, and administrative support using dental practice management software such as Eaglesoft or Dentrix
• Supervise front office staff, providing training, performance feedback, and team leadership to ensure high standards of customer service and operational efficiency
• Oversee billing processes, insurance claims submission, and follow-up to maximize revenue cycle management in compliance with managed care and HIPAA regulations
• Handle financial management tasks such as budgeting, cash flow monitoring, and fiscal reporting to support practice sustainability
• Maintain accurate medical records and ensure compliance with medical terminology standards and electronic health record (EHR) systems like Epic or eClinicalWorks
• Coordinate with clinical staff to facilitate smooth patient flow and ensure adherence to acute care protocols when necessary
• Implement human resources policies related to staffing, scheduling, and employee development within the medical office environment
• Monitor clinic performance metrics, utilization management data, and quality assurance procedures aligned with JCAHO standards
• Ensure all administrative activities comply with healthcare laws including HIPAA privacy rules and medical records management

Experience

• Proven experience managing a dental or medical office environment with a strong background in healthcare management or clinic administration
• Demonstrated supervisory experience leading front office teams in a fast-paced setting
• Extensive knowledge of dental office systems such as Eaglesoft or Dentrix; familiarity with EMR/EHR platforms like Epic or eClinicalWorks is highly preferred
• Strong understanding of fiscal management including budgeting, financial reporting, and revenue cycle processes in healthcare settings
• Prior experience handling medical administrative support functions such as insurance claims processing, coding, and billing practices aligned with managed care standards
• Knowledge of medical terminology, medical records management, HIPAA compliance, and healthcare regulations such as JCAHO standards
• Experience working in hospital or acute care environments is advantageous but not required; veterinary or other healthcare experience can be valuable for diverse clinical settings

Join us if you’re ready to lead a dynamic team dedicated to delivering exceptional dental care! Your expertise will help create a welcoming environment for patients while ensuring operational excellence across all facets of the practice.

Pay: $20.48 - $26.48 per hour

Work Location: In person