Dental Office Manager

Town Dentistry is looking for an experienced, confident, patient-centered Dental Office Manager to join our growing team.

If you love dentistry, believe in serving patients well, and want to be part of a team that holds high standards while supporting one another, we would love to connect with you!

Responsibilities:

• Oversee daily office operations, including scheduling, patient flow, and front desk activities.
• Develop and maintain office policies, procedures, and workflows.
• Ensure compliance with OSHA, HIPAA, and other regulatory requirements.
• Ensures staff maintains accurate patient records and protects patient confidentiality.

Financial & Business Functions:

• Plays an active role in office accounts receivable, accounts payable, and payroll processes.
• Oversee insurance verification, claims submission, and follow-up.
• Monitor practice performance metrics and prepare financial and operational reports.
• Assist in budgeting and cost-control initiatives.

Staff Leadership & Development:

• Hire, train, and supervise front office and administrative staff.
• Provide ongoing coaching and performance evaluation feedback.
• Foster a positive, team-oriented environment that supports employee engagement and retention.

Patient Experience & Communication:

• Address patient concerns promptly and professionally.
• Ensure excellent customer service from initial contact to post-treatment follow-up.
• Coordinate with clinical staff to maintain efficient appointment scheduling and minimize wait times.

Technology & Equipment Oversight:

• Ensure practice management software is used effectively.
• Coordinate maintenance and repair of office equipment.

Work Environment:

• Full-time position, Monday–Friday (occasional evenings/weekends as needed).
• Fast-paced clinical setting requiring multitasking and attention to detail.

Compensation & Benefits:

• Competitive salary based on experience.
• Benefits include health insurance, 401k plan, paid time off, and professional development opportunities.

Qualifications, Education, and Experience:

• Minimum 3 years of dental office or healthcare management experience or 5 years of fast paced retail and customer oriented management experience is preferred
• A bachelor’s degree is preferred or commensurate work experience in dental office management.
• An understanding of financial analysis is required including exposure to a P&L and office KPI’s
• Required computer literacy - Proficient with basic applications including MS Outlook, Teams, Word, Excel, and PowerPoint.
• Excellent organizational, leadership, and problem-solving skills.
• Strong interpersonal and communication abilities