Dental Office Manager

Town Dentistry is looking for an experienced, confident, patient-centered Dental Office Manager to join our growing team in Brookhaven!

Our office is located at 804 Town Blvd Suite 2010 Brookhaven, GA 30319. Near the intersection of Peachtree Rd NE and Town Blvd, with convenient access to I-85 and GA-400.

If you love dentistry, believe in serving patients well, and want to be part of a team that holds high standards while supporting one another, we would love to connect with you!

Responsibilities:

• Oversee daily office operations, including scheduling, patient flow, and front desk activities.
• Develop and maintain office policies, procedures, and workflows.
• Ensure compliance with OSHA, HIPAA, and other regulatory requirements.
• Ensures staff maintains accurate patient records and protects patient confidentiality.

Financial & Business Functions:

• Plays an active role in office accounts receivable, accounts payable, and payroll processes.
• Oversee insurance verification, claims submission, and follow-up.
• Monitor practice performance metrics and prepare financial and operational reports.
• Assist in budgeting and cost-control initiatives.

Staff Leadership & Development:

• Hire, train, and supervise front office and administrative staff.
• Provide ongoing coaching and performance evaluation feedback.
• Foster a positive, team-oriented environment that supports employee engagement and retention.

Patient Experience & Communication:

• Address patient concerns promptly and professionally.
• Ensure excellent customer service from initial contact to post-treatment follow-up.
• Coordinate with clinical staff to maintain efficient appointment scheduling and minimize wait times.

Technology & Equipment Oversight:

• Ensure practice management software is used effectively.
• Coordinate maintenance and repair of office equipment.

Work Environment:

• Full-time position, Monday–Friday (occasional evenings/weekends as needed).
  • Monday: 7a-4p 1hour lunch
  • Tuesday: 7a-4p 1hour lunch
  • Wednesday: 7a-4p 1hour lunch
  • Thursday: 7a-3:30p 1hour lunch
  • Friday: 7a-3p 1hour lunch
• Fast-paced clinical setting requiring multitasking and attention to detail.

Compensation & Benefits:

• Competitive salary based on experience.
• Benefits include health insurance, 401k plan, paid time off, and professional development opportunities.

Qualifications, Education, and Experience:

• Minimum 3 years of dental office or healthcare management experience or 5 years of fast paced retail and customer oriented management experience is preferred
• A bachelor’s degree is preferred or commensurate work experience in dental office management.
• An understanding of financial analysis is required including exposure to a P&L and office KPI’s
• Required computer literacy - Proficient with basic applications including MS Outlook, Teams, Word, Excel, and PowerPoint.
• Excellent organizational, leadership, and problem-solving skills.
• Strong interpersonal and communication abilities