Dental Phone Triage Coordinator

Dental Phone Triage Coordinator – Noble Community Clinics
Manitowoc, Wisconsin | Full-Time Monday-Friday 8:30am-5:00pm

About Us

At Noble, we are committed to providing exceptional care to our patients and community. Guided by our mission and values, we strive to create a supportive environment for both patients and staff.

Position Summary

The Dental Phone Triage Coordinator plays a vital role in enhancing the efficiency of the dental office by handling patient phone calls, coordinating administrative tasks, and ensuring smooth communication between patients and providers. This individual will schedule appointments, manage patient records, process prior authorizations, and provide excellent customer service—all while maintaining compliance with Noble policies, dental standards of care, and state/federal regulations.

Key Responsibilities

• Assess patient phone calls and provide appropriate intervention per guidelines, standards of care, and regulations.
• Accurately document all interactions in patient records.
• Manage tracking systems to ensure compliance with Noble policies, medical/dental guidelines, and health maintenance standards.
• Coordinate scheduling, prior authorizations, and administrative workflows.
• Participate in multidisciplinary teams to improve patient care and office efficiency.
• Provide excellent customer service, including diffusing challenging situations in a professional manner.
• Maintain patient confidentiality in all communications.
• Resolve patient complaints in accordance with Noble policies.
• Attend required training sessions and team meetings.
• Maintain reliable attendance and perform other duties as assigned.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• 3–5 years of dental assisting experience required.
• Basic Life Support (BLS) Certification required.

Require Skills & Abilities

• Ability to work independently and perform well under pressure.
• Strong analytical, critical thinking, and problem-solving skills.
• Effective verbal and written communication skills for patient and staff interactions.
• Excellent organizational skills with attention to detail and accuracy.
• Strong time management skills with the ability to meet deadlines.
• Demonstrated ability to build positive, effective relationships with patients, colleagues, and the public.
• High ethical standards and respect for patient confidentiality.

Why Join Noble?

• A mission-driven organization where your voice matters
• Supportive, team-based environment with a focus on patient-centered care
• A culture of accountability, teamwork and respect

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It is the policy of Noble Community Clinics to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.