Dental Practice Manager

Job Overview
At Advanced Waltham Dental, we believe every patient deserves a five-star experience from the moment they walk through our doors. Our commitment to high-quality dental care is matched only by our dedication to exceptional patient service. we are seeking a dedicated and dynamic Dental Practice Experience Manager to lead our administrative team, foster a positive office culture, and ensure every patient feels valued, heard and cared for.

The role:

As the dental Practice Experience Manager, you will be the driving force behind our patient satisfaction and operational success. You will manage the aspects of the practice and act as a visionary leader who inspires our team to achieve new levels of excellence.

Key responsibilities:

• Lead, coach, and mentor front-office and administrative staff to deliver outstanding customer service.
• Responsible for the daily non-clinical operations of their assigned office including patient satisfaction, revenue, profitability, non-clinical team selection, performance, development and other business-related functions as delegated by direct business manager.
• Ensures the office has a full patient schedule each day and optimizes daily schedules.
• Create and coordinate staff schedules to ensure adequate coverage and efficiency.
• Resole team conflicts and foster a positive, collaborative, and professional work environment.
• Play a key role in the recruitment, hiring, and onboarding of new administrative team members.
• Act as the primary point of contact for patient inquiries, feedback, and concerns, ensuring timely and professional resolution.
• Coordinate schedule management for staff, ensuring optimal coverage.
• Oversee all daily administrative operations, including scheduling, billing, collections, and insurance verification.
• Ensure strict compliance with all HIPAA, OSHA, and other relevant regulations.

Qualifications

• A minimum of 3-5 years of management experience in a dental office settings required
• Exceptional communication and interpersonal skills, with a patient-first approach.
• Strong organizational and time-management abilities with a meticulous eye for detail.
• Experience with dental practice management software (e.g., Open Dental, Dentrix) and a proficiency with standard office software.
• Demonstrated ability to lead a team effectively while managing multiple priorities simultaneously.
• A positive attitude, adaptability, and an ability to remain calm and collected under pressure.

If you are a motivated individual looking to contribute to a dynamic team environment while enhancing your professional skills, we encourage you to apply for this exciting opportunity .

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Paid time off

Work Location: In person