Dental Receptionist

Job Overview
Join our dynamic dental team as a Dental Receptionist, where your energetic and positive attitude will set the tone for an exceptional patient experience. In this vital front-office role, you will be the welcoming face and friendly voice that guides patients through their visit, manages appointments, and ensures smooth administrative operations. Your expertise in medical and dental administrative support, combined with your strong computer skills and knowledge of EMR (Electronic Medical Records) systems, will help us deliver top-tier care while maintaining efficient office workflows. If you thrive in a fast-paced environment and are passionate about providing outstanding customer service, this is the perfect opportunity to make a meaningful impact in a busy dental clinic.

Duties

• Greet patients warmly and manage patient check-in/check-out processes with professionalism and efficiency
• Schedule appointments using dental office management software such as Dentrix or Eaglesoft, ensuring optimal patient flow
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes
• Collect payments, process medical collections, and manage billing tasks using Meditech, Epic, or Athenahealth EMR systems
• Maintain accurate patient records by reviewing documentation, updating medical histories, and ensuring compliance with HIPAA regulations
• Assist with intake procedures including data entry of patient information and medical history forms
• Answer multi-line phone systems promptly with excellent phone etiquette to address patient inquiries and appointment requests
• Manage filing of dental records, medical records, and other office documentation efficiently
• Support clinical staff by coordinating care plans and facilitating communication between patients and providers
• Perform general clerical duties such as typing reports, managing electronic health records (EHR), and maintaining organized files

Experience

• Proven experience as a Medical Receptionist or Dental Receptionist in a clinical setting with dental clinic experience preferred
• Strong knowledge of dental terminology, CPT coding (Current Procedural Terminology), ICD-10/ICD-9 coding for diagnoses, and medical billing procedures
• Familiarity with EMR systems such as Dentrix, Eaglesoft, eClinicalWorks, Meditech, Epic or Athenahealth is highly desirable
• Demonstrated ability to handle insurance verification processes accurately and efficiently
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and health information management software
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Prior clinic or healthcare office experience that includes front desk responsibilities and medical administrative support is highly valued
• Strong organizational skills with attention to detail for documentation review and filing tasks
• Exceptional customer service skills combined with professional phone etiquette to create a welcoming environment for all patients

Join us in delivering compassionate care through seamless administrative support! We are committed to fostering an inclusive workplace where energetic professionals can thrive. This position is paid — we value your skills and dedication from day one.

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Paid time off

Work Location: In person