Department In-Charge (Splash)

• Develop, implement and maintain operational standards to a level of excellence throughout the store, in line with company policies and procedures.
• Monitor the handling of customer complaints in line with Centrepoint policy.
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact in store.
• Set, monitor and continually seek to improve customer service standards within the store.
• Maintain strict levels of confidentiality with regard to all areas of the business particularly commercial information and personal details of employees.
• Implement and maintain a relevant induction program in line with company policy.
• Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses.
• Maintain high standards of visual appearance throughout the store including all non-retail areas.
• Provide a safe and clean store environment for employees and customers.
• Maintain a high level of store security for company assets, cash, stock and employee property.
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and communicate to staff.
• Ensure seasonal peaks, troughs and important trading/promotional events are taken account of when preparing forecasts and staff rosters.

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.