Department Manager

Job Summary:
We are looking for a detail-oriented Department Manager to oversee and manage service activities across all stores. The role ensures timely processing of service requests, coordination with store teams and the parent company, and adherence to service standards to ensure customer satisfaction.

Key Responsibilities:

• Coordinate with service in-charges across all stores for efficient workflow
• Monitor service request status and ensure timely updates
• Maintain accurate digital service records (no manual tracking)
• Ensure timely delivery of watches from stores to service center
• Oversee handling of customer complaints and implement corrective actions
• Approve purchase requests for spare parts and tools
• Monitor technician performance and ensure service TAT compliance
• Maintain stock levels of spares, tools, and customer items

Requirements:

• Experience in service coordination or after-sales service preferred
• Strong organizational and communication skills
• Knowledge of service workflows and reporting tools
• Ability to lead teams and train staff in customer service

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Work Location: In person