Deputy General Manager

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Overview /Role Summary

This role is responsible for managing the product lifecycle, ensuring alignment with current business objectives and customer needs. The position supports product profitability and market competitiveness, while also exploring the use of AI tools in a supportive, experimental capacity to enhance product management processes. The role is expected to contribute to ongoing operations and revenue streams, while fostering a culture of responsible experimentation with emerging technologies.

Key Role & Responsibilities

• Develop and refine product requirements based on market analysis and customer insights, with the support of AI tools for data gathering and trend identification where feasible.
• Build and manage product roadmaps, incorporating AI-assisted tools for workflow efficiency and trend analysis, while maintaining focus on core business priorities.
• Enhance customer digital experiences by evaluating and piloting AI-enhanced interfaces or automation in limited, non-critical customer journey touchpoints.
• Formulate comprehensive product plans, leveraging AI-generated insights for value propositions and competitive analysis as supplementary inputs.
• Monitor and manage product performance metrics using dashboards that may include AI-supported analytics for operational and financial KPIs.
• Utilize AI tools for supportive tasks such as initial product profitability tracking and competitive pricing analysis, while relying on established processes for critical decisions.
• Provide data-driven forecasts and reporting on product revenues and costs, using AI-enabled analytics for support.
• Support Sales and Commercial teams with materials and guidelines, experimenting with AI-generated content for training modules and proposal drafts where appropriate.
• Encourage team upskilling and experimentation with AI tools relevant to product management, while maintaining focus on immediate business deliverables.
• Identify and document opportunities for future, more strategic AI integration as the organization’s AI maturity evolves.
  
  

Minimum Qualification & Experience

• Bachelor’s Degree in engineering or business or equivalent qualification
• Management Degree in marketing or Product Management experience is a plus
• 7-12 years in product management/sales related experience
  
  

Capability

• Strong technical and commercial orientation, with openness to learning about AI applications relevant to product management.
• Solution-driven mindset with an end-to-end perspective, using AI tools for supportive tasks where appropriate.
• Solid business acumen and industry knowledge, with the ability to interpret data and leverage AI-enabled insights for incremental improvements.
• Proficiency in data analysis and representation, with willingness to experiment with AI tools for enhanced insights.