DEPUTY STORE MANAGER

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well as innovation and magnificence.

In order to complete our team driven by excellence and the commitment of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison:

DEPUTY STORE MANAGER, RIYADH

FOR SAUDI ARABIAN NATIONALS ONLY

Job responsibilities

As a Deputy Store Manager, you will model behaviors, skills, knowledge, business acumen, managerial prowess, and coaching posture consistently and continuously.

You will be an ambassador of the Bulgari Maison inside and outside the Boutique, often attending local and regional events.

Reporting to the store manager and supporting in reaching the business target, your role will also be to ensure the boutique's excellence with daily retail operations, problem solving, team engagement and development, elevating the client experience personally or through others.

Profile

• Act as a reference person for all staff in sale-related processes and queries on the sales floor, often quickly problem solving to ensure a smooth client experience.
• Provide feedback to sales and after-sale teams on service delivery and sales attitude.
• Act as an individual and team contributor with sales targets.
• Model an elevated client experience posture when on the shop floor, and champion best practices to the team.
• Manage client concerns, disputes, and complaints, ensuring customer satisfaction is constantly pursued and restored.
• Approve discounts as per policy.
• Support in rota management.
• Support in analyzing business trends within the store and local competitors, identifying best sellers and slow sellers, and generating business ideas to support guidelines.
• Perform back office activities coordination (when Head of Back Office is not on duty).

Additional information

The person we are looking for has at least 5-7 years of experience in a sales position with strong commercial acumen.

Has successfully driven own sales targets and supported collective targets of the store and/or market.

The successful candidate has a proven track record of proactively handling client relationships inside and outside the boutique.

They are consciously committed and driven by effectiveness at work, have managed a team of salespeople, and are knowledgeable about the luxury industry, market, and competition.

With the Store Manager, they will ensure that the store embodies the brand guidelines at the highest level and runs smoothly daily.

Bvlgari was founded in Rome in 1884. Over the decades, it has established a worldwide reputation as a magnificent Roman high jeweler and icon of Italian art of living.
Through pioneering vision, the company's success has evolved into a global luxury brand offering fine jewels, high-end watches, accessories, perfumes, and a network of boutiques and hotels.
Demonstrated through philanthropic partnerships, Bulgari believes in innovating for a sustainable future through its commitment to social and environmental responsibility. In 2024, the Maison announced the creation of Fondazione Bulgari, reinforcing its dedication to building a meaningful tomorrow through care, generosity, and long-term commitment.

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