DEPUTY STORE MANAGER, QATAR

Position

Job responsibilities

• Drives own sales target

• Proactive sales inside and outside the boutique

• Have knowledge / curiosity of the market and the competition

• Supports in identifying stock opportunities, trends and elaborate action plan

• Supports as per the store manager request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions

• Under the supervision of the store manager :

• Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising)

• Overcomes team complaints, objections and requests (Discounts, products) in a confident and positive way

• Follow-ups and monitors teams KPIs (CRM, sales, daily KPIs)

• Plans ahead daily huddles

• Identifies team training needs

• Is responsible for the induction plan with the support of training and HR departments and accompany (on the floor as a buddy) the new joiners or assign a buddy if needed

• Prepares the rota and manages the annual leaves in order to ensure optimum store coverage in collaboration with the Store Manager

• Leads and organizes the inventories in liaison with support function teams (logistics, finance)

• Ensures the perfect retail standards, coordinates with retail operations and suppliers in regards to store maintenance

• Supervises AFSS performance, spot opportunities and propose alternative solutions both business oriented and client-centric

• Coordinates daily customer service operations (i.e. : sales processes, orders and payments)

• Follow-up with the sales administrator for the respect of deadlines and payments

• Ensures the coordination with Mall in regards to Mall police permits

• Supports in identifying stock opportunities, trends and elaborate action plan

• Make sure all employees adhere to company’s policies and guidelines (store essentials, LVMH Code of Conduct)

• Acts as a role model in delivering excellence (selling ceremony, communication with clients, upselling, crosselling…)

• Comes-up with original solutions to elevate the clients’ experience aiming to establish a direct and strong business relationship

• Shares and gathers ideas on clienteling activities