Deputy Team Leader (Duty Free & Old Bazaar Store)

At the end of 1999's, ATU Duty Free was founded in partnership with Unifree and Gebr. Heinemann, experienced in the operation of TAV Airports and tax-free sales outlets, with a forward vision of the modern airport operations. Since its foundation, ATU has been at the forefront of aviation and retailing in its genres.

From a modest beginning with an 80 sqm store in Istanbul, ATU today operates over 27,000 square meters of retail space in 21 airports, 1 cruise port, spanning 7 countries around the world. With our headquarters in Istanbul, we are an international powerhouse, employing over 1900 people across the globe, serving approximately 100 million customers annually.

ATU; has proven worthy of being recognized to be a “Great Place to Work Certified” company by meeting the workplace criteria with a high trust culture in the program held by Great Place to Work, in which employees’ experiences about corporate culture are evaluated.

We are looking for a " Deputy Team Leader " to be assigned in our Antalya Operation.

General Qualifications

• Bachelor's degree, preferably from the faculty of economics and administrative sciences
• Proficiency in English (Mastery of a second language including Russian/German/Arabic is preferred)
• Minimum 3 years of managerial experience in the retail sector,
• Proficiency in MS Office programs
• Developed leadership skills, experience in team management
• Strong communication skills, proactive and solution-oriented
• Analytical thinking and strategic planning skills
• Being able to adapt to shift work system

Job Description

• Support daily operations within the store and assist the team leader in store management
• Ensure the implementation of sales strategies to achieve performance goals by managing daily team processes
• Monitor and enhance the behavior, sales, and service performance of team members
• Foster collaboration within the team through strong internal communication
• Maintain store standards in terms of store layout, stock control, and product placement
• Provide support for cash operations, inventory management, and store reporting
• Collect customers’ feedbacks and engage in activities to increase customer satisfaction and make product and service improvements when necessary
• Effectively resolve operational issues and continuously optimize processes
• Organize performance evaluations, provide feedback, and support staff development