Deputy Team Leader (Duty Free & Old Bazaar Store)

ATU Duty Free was established in the late 1990s as a joint venture between TAV Airports, Unifree and Gebr. Heinemann. Since its inception, ATU has carried the strength of leading institutions in the aviation and retail sectors. Starting out in a 80 m² shop, it now operates more than 110 shops across 7 countries, 16 airports and 1 cruise port, covering a total area of 30,000 m².

Headquartered in Istanbul, the company employs over 3,000 people and serves more than 50 million passengers annually.

ATU has been awarded the "Great Place to Work" certificate by Great Place to Work Turkey and has also been selected as One of the Best Workplaces in Retail by GPTW 2025. 🏅

We are looking for a " Deputy Team Leader " to be assigned in our Antalya Operation.

General Qualifications

• Bachelor's degree, preferably from the faculty of economics and administrative sciences
• Proficiency in English (Mastery of a second language including Russian/German/Arabic is preferred)
• Minimum 3 years of managerial experience in the retail sector,
• Proficiency in MS Office programs
• Developed leadership skills, experience in team management
• Strong communication skills, proactive and solution-oriented
• Analytical thinking and strategic planning skills
• Being able to adapt to shift work system

Job Description

• Support daily operations within the store and assist the team leader in store management
• Ensure the implementation of sales strategies to achieve performance goals by managing daily team processes
• Monitor and enhance the behavior, sales, and service performance of team members
• Foster collaboration within the team through strong internal communication
• Maintain store standards in terms of store layout, stock control, and product placement
• Provide support for cash operations, inventory management, and store reporting
• Collect customers’ feedbacks and engage in activities to increase customer satisfaction and make product and service improvements when necessary
• Effectively resolve operational issues and continuously optimize processes
• Organize performance evaluations, provide feedback, and support staff development