Desk / Reception Assistant

Job Overview

The Desk / Reception Assistant is responsible for managing the front office, coordinating communications, and providing administrative support. You will ensure that every visitor receives a warm welcome and that all inquiries—whether in person, via phone, or email—are handled with efficiency and courtesy.

Responsibilities

• Act as the primary point of contact; greet and direct visitors, students, and parents to the appropriate departments or personnel.

• Manage the multi-line telephone system; answer, screen, and forward calls while taking accurate messages when necessary.

• Provide basic information about Solochoicez's services, courses, and job openings to walk-in candidates or callers.

  Communications & Media Studies

• Maintain the office calendar; schedule meetings for senior management and coordinate the use of conference rooms.

• Receive, sort, and distribute daily mail/deliveries; coordinate outgoing courier services and maintain a dispatch log.

• Assist the HR and Admin departments with data entry, filing, photocopying, and preparing basic documents/reports.

• Ensure the reception and waiting areas are kept clean, organized, and stocked with necessary brochures or forms.

• Monitor the visitor logbook and issue visitor badges to maintain building security protocols.

Requirements

• Minimum Intermediate (FA/FSc/I.Com/ICS).

• At least 01 year of relevant experience in a front-desk, reception, or customer service role.

• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office equipment (printers, scanners, PABX systems).

• Strong verbal and written communication skills in both English and Urdu.

• Age Limit: 18 – 30 years.

• A polite, well-groomed, and positive demeanor at all times.

• The ability to handle a busy switchboard while assisting walk-in visitors simultaneously.

• Staying calm under pressure and handling difficult callers or visitors with tact and diplomacy.

  Communications Equipment

• Attention to detail regarding schedules and document management.